Supply Chain Management

Answer Everything Correctly for a Like!

1. Customers arrive at Rent-a-Wreck store and hope to score an inexpensive and unsightly vehicle to use for a short period of time. About thirty customers show up at any hour of the day and it takes the customer service representative about 1.5 minutes to photocopy their driver's license and insurance card and take an impression of a credit card. Assume that the service and arrival rates are governed by the Poisson distribution. 1a. Calculate the utilization rate. 1b. What is the average number of people waiting in the line? 1c. What is the average waiting time in the line? 1d. What is the average number of people in the store? 1e. What is the average time customers spend in the store? 1f. How much time the customer service representative is idle in an hour