Support Specialist Calls Handled per Week Available Hours per Week Average Minutes per Call Time for a week call(Minutes) Time for a week call (Hours) Productivity Idle Time Hours Susan 112 31.5 14.2 1590.4 26.5 84% 5 Jose 127 31 11.3 1435.1 23.9 77% 7.1 Sue 0 0 0 0 0.0 0% 0 Barbara 87 25.1 15.9 1383.3 23.1 92% 2 Ekterina 151 30 9.2 1389.2 23.2 77% 6.8 Shere-Kahn 63 24.2 13.6 856.8 14.3 59% 9.9 Dennis 77 29.6 11.9 916.3 15.3 52% 14.3 Kristen 63 27.1 10.6 667.8 11.1 41% 16. Define Productivity as a ratio in this section and explain your reasoning for it