Supporting Work Performance Below is the evidence-based protocol for providing feedback. For each of the following steps, give an example of what you might say as a supervisor. Step 1: Begin feedback with a positive or empathetic statement. Step 2: Specify what the staff performed correctly. Step 3: Specify what the staff performed incorrectly. Step 4: Specify what staff need to do to correct the work behavior identified in Step 3. Step 5: Solicit questions from staff about the information provided. Step 6. Inform staff about subsequent supervisory actions regarding the target work behavior. Step 7. End feedback with a positive or empathetic statement.