Answered step by step

Verified Expert Solution

Link Copied!

Question

1 Approved Answer

Posted on Jan 27, 2024

Suppose 30% and 40% of a company's customers are promoters and passives respectively. If half of the detractors leave the company and there are no

Suppose 30% and 40% of a company's customers are promoters and passives respectively. If half of the detractors leave the company and there are no new customers, the new net promoter score will be:

Step by Step Solution

★★★★★

3.40 Rating (159 Votes )

There are 3 Steps involved in it

Step: 1

To calculate the new Net Promoter Score NPS we need the original NPS and the percentage of detractor... blur-text-image

Get Instant Access to Expert-Tailored Solutions

See step-by-step solutions with expert insights and AI powered tools for academic success

Step: 2

Step: 3

Ace Your Homework with AI

Get the answers you need in no time with our AI-driven, step-by-step assistance

Get Started

Recommended Textbook for

Statistics For Business Decision Making And Analysis

Authors: Robert Stine, Dean Foster

2nd Edition

978-0321836519, 321836510, 978-0321890269

More Books

Students also viewed these Marketing questions

Question

★★★★★

Read the case study and answer the question below with a one page response. What does a SWOT analysis reveal about the overall attractiveness of Under Armours situation? Founded in 1996 by former...

Answered: 1 week ago

Question

★★★★★

KYC's stock price can go up by 15 percent every year, or down by 10 percent. Both outcomes are equally likely. The risk free rate is 5 percent, and the current stock price of KYC is 100. (a) Price a...

Answered: 1 week ago

Question

★★★★★

Read the case study "Southwest Airlines," found in Part 2 of your textbook. Review the "Guide to Case Analysis" found on pp. CA1 - CA11 of your textbook. (This guide follows the last case in the...

Answered: 1 week ago

Question

★★★★★

Use the percentages in Figure 7.3 and the values in Figure 7.4 to answer the following questions: What percentage of SAT takers score between 500 and 600? Figure 7.3 Normal Curve Percentages, to Two...

Answered: 1 week ago

Question

★★★★★

Define autocorrelation. Explain why it is important in time series modeling and forecasting.

Answered: 1 week ago

Question

★★★★★

A load of lumber weighing ng W = 25 kN is being raised by a mobile crane. The weight of the boom ABC and the combined weight of the truck and driver are as shown. Determine the reaction at each of...

Answered: 1 week ago

Question

★★★★★

Andrew tosses three coins. Find the probability that all three coins land heads if we know that (i) the first of the three coins landed heads; (ii) at least one coin landed heads.

Answered: 1 week ago

Question

★★★★★

Indianola Beef buys sides of beef to convert into three products: steaks, roasts, and ground beef. In April 2013, Indianola bought multiple sides of beef for $ 20,000 that were converted into the...

Answered: 1 week ago

Question

★★★★★

LKD Co. has 12 percent coupon bonds with a YTM of 9.6 percent. The current yield on these bonds is 10.1 percent. How many years do these bonds have left until they mature? (Do not round intermediate...

Answered: 1 week ago

Question

★★★★★

By the year 2021, the European Union will have a database of fingerprints, photographs for facial recognition, passport numbers and birth dates of all its 350 million citizens. Data that are...

Answered: 1 week ago

Question

★★★★★

zion 45 et vered ed out of ag stion Mr. Mohammed produced 600 pens. The company pays employees on a piece rate basis. Piece rate OMR 3 per units Calculate the gross pay according to piece rate...

Answered: 1 week ago

Question

★★★★★

After also looking specifically at the report on pages 11 and 10, discuss the usefulness of the ESEA of 1965 as it relates to safety and security in the 2010's. Discuss the value of federal action...

Answered: 1 week ago

Question

★★★★★

Question 1: Discuss the Primary Factors Influencing Earth's Climate and How They Interact Question 2: Explain the Concept of Climate Models and Their Role in Predicting Future Climate Changes

Answered: 1 week ago

Question

★★★★★

Global supply chain partners can experience various problems, such as managing the long-range logistics involved during the end-to-end process. Various issues contribute to such operational problems,...

Answered: 1 week ago

Question

★★★★★

Select the best option from the list of options provided to identify the impact on the total sample size based on each of the below facts. Each choice may be used once, more than once, or not at all....

Answered: 1 week ago

Question

★★★★★

7. How Did Boeing Corporate Strategy Impact Design and Production of the 737 Max, and How Did Airbus Influence Boeing's Strategy and Product Quality (Starting in 2011)

Answered: 1 week ago

Question

★★★★★

Question 12 (2 points) The management assertion that auditors will probably emphasize in the revenue and collection cycle is: Rights and Obligations Completeness. Presentation and Disclosure....

Answered: 1 week ago

Question

★★★★★

The packaging division of a company having considered several alternative package designs for the company's new product has finally brought down their choices to two designs of which only one has to...

Answered: 1 week ago

Question

★★★★★

A chain of photography and electronics stores created a Web site to promote its photography lessons. The number of weekly visitors grew steadily, at a rate of about 300 new visitors each week. This...

Answered: 1 week ago

Question

★★★★★

These data describe the sales over time at a franchise outlet of a major U.S. oil company. This particular station sells gas, and it also has a convenience store and a car wash. Each row summarizes...

Answered: 1 week ago

Question

★★★★★

Many construction sites post a sign that proclaims the number of days since the last accident that injured an employee. (a) A friend who walks by the construction site tells you to expect to see an...

Answered: 1 week ago

Question

★★★★★

The following table shows the mean annual percent return on capital (profitability) and the mean annual percentage sales growth for eight aerospace and defense companies. a. Compute the correlation...

Answered: 1 week ago

Question

★★★★★

Bardi Trucking Co., located in Cleveland, Ohio, makes deliveries in the Great Lakes region, the Southeast, and the Northeast. Jim Bardi, the president, is studying the relationship between the...

Answered: 1 week ago

Question

★★★★★

Below is information on the price per share and the dividend for a sample of 30 companies. a. Calculate the regression equation using selling price based on the annual dividend. b. Test the...

Answered: 1 week ago

Previous Question Next Question