Suppose Grayson created dedicated teams, one for Fast Track callers and one for regular callers. What is the minimum number of technicians that would be needed in total to achieve (less than) 1 minute waiting time for 10%, 20%, 30% and 40% Fast Track callers with one specialized team for Fast Track callers and one specialized team for regular callers. For the regular callers, the wait time with the dedicated team should be less than the current wait time (with 8 CSRs); 8.9 minutes.