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Suppose that a customer for Product x wants three additional units for their order scheduled for week 4 . What would you tell them? Specifically,

Suppose that a customer for Product x wants three additional units for their order scheduled for
week 4. What would you tell them? Specifically, if you cannot promise them the three units for week
4, what is the best that you can do given the information you have. Assume that adequate capacity
exists in all the production equipment.
The customer described in question 3 decides against placing the order for the extra units in week
4, but shortly thereafter you are informed that someone in the warehouse dropped a box of
component C and broke 20 of them. They had to be scrapped. Describe the consequences and a plan
of action to deal with the problem. Assume the lead time for component C is a firm 2 weeks.
It is clear that the company has set the safety stock (planning for extra material "just in case"
something goes wrong) level for components at zero in order to minimize their inventory during the
slow season. Discuss this policy, pointing out the pros and cons of such a policy. Develop what you
might suggest as a policy for safety stock given the information available in the case.
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