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Suppose that you developed a mobile app that managed flashcards to help people learn languages. Instead of rave reviews, many users are complaining that it

Suppose that you developed a mobile app that managed flashcards to help people learn languages. Instead of rave reviews, many users are complaining that it is too slow for them to use.
In ADJ terminology, the problem would have occurred during
Implementation
because
the user's performance expectations weren't determined
.

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