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Suppose the manager at the branch wants to guarantee a certain level of service during the lunch rush hour. Poor service during a specific period
Suppose the manager at the branch wants to guarantee a certain level of service during the lunch rush hour. Poor service during a specific period would result in a small monetary incentive for the customer. What waiting time would you use as a limit to pay a small amount or give a gift if the wait is longer? Explain your answer.
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