Question
Suppose you are employed as a relationship manager at Tracker South Africa and you have just received the following complaint: After going through the process
Suppose you are employed as a relationship manager at Tracker South Africa and you have just received the following complaint:
“After going through the process of adding device to my contract as now required by my insurer, Tracker SA agreed to call me back with an installation date. Tracker SA did not call me back. After 12 days I have to battle through call centres, being transferred without answer to eventually on the 3rd attempt getting a booking. This service is poor.”
Discuss and provide practical examples for any Five (5) recovery strategies that Tracker SA can use to respond to the above service failure.
Step by Step Solution
There are 3 Steps involved in it
Step: 1
Addressing the customers complaint and improving customer satisfaction is crucial for Tracker SA in this situation Here are five recovery strategies t...
Get Instant Access to Expert-Tailored Solutions
See step-by-step solutions with expert insights and AI powered tools for academic success
Step: 2
Step: 3
Ace Your Homework with AI
Get the answers you need in no time with our AI-driven, step-by-step assistance
Get Started
Auditing a risk based approach to conducting a quality audit
Authors: Karla Johnstone, Audrey Gramling, Larry Rittenberg
9th edition
9781133939160, 1133939155, 1133939163, 978-1133939153
