Suppose you were hired as a consultant for a company that wants to penetrate the Comp-XM market. This company wants to pursue a broad cost leader strategy. From last year?s reports, which company would be the strongest competitor?

Select: 1

	Baldwin
	Chester
	Andrews
	Digby

The Chester company will increase its automation for the Cell product by 2.0. Assuming no further change in capacity, how much will this investment in automation cost?

Select: 1

	$7,350,000
	$16,800,000
	$14,700,000
	$8,400,000

Tom works for a large payroll outsourcing firm. One of his key customer?s contracts is set to expire in one month. Competition has heated up in this industry and Tom?s customer asked him to make a presentation to the top management team about his firm?s services. In his presentation, he thanked the customers for their loyalty, talked about industry trends, highlighted how his firm has been successfully serving firms for decades (unlike the new players in the market), and then asked them to renew their business again by showing them pricing options. Tom didn?t get the contract renewed and wonders if his presentation had anything to do with it. Which of the following actions should Tom do in order to IMPROVE his future presentations?

Select: 1

	Assume the customer will renew and present pricing options upfront.
	Spend less presentation time thanking the customer for his/her loyalty.
	Spend more time talking about the competitions? low quality services.
	Provide arguments that his firm can meet the customer?s specific needs.

One of your new suppliers, Kim, has been hearing rumors about your firm?s lack of capability to deliver high quality products and writes an email asking you to address the claims being made. In replying to her, you want to be sure that you are very clear and leave no room for misinterpretation. Which of the following aspects of effective communication should you give the MOST attention?

Select: 1

	Paying attention to implied communications.
	Supporting your reply with relevant data and facts.
	Establishing your credibility as an expert.
	Making sure you understand Kim?s areas of expertise

One of your colleagues spends a great deal of time planning her interactions with people from different cultural backgrounds. Before she talks with people from a different culture, she researches their culture, tries to understand how it?s both similar and different from her own, and then tries to put herself "in their shoes" by testing how different statements might make her feel if she were from their culture. Which of the following views is MOST ACCURATE about her behavior with respect to being culturally competent?

Select: 1

	This type of cultural learning, although requiring a lot of effort, is essential to be the most effective you can be when talking with others from different cultures.
	She is missing the most important aspect of cultural competence, learning the language of the other culture.
	Although admirable, the most culturally competent people are authentic and her behavior is political in nature ? it would be better if she just tried to be herself.
	She should probably spend the most time on learning about the other culture rather than comparing it to her own because this distracts from the real issues at hand.

It?s been six months since you began your role as a regional sales manager. Your territory includes the U.S., Canada, and Mexico, making it highly culturally diverse. You feel like you are doing fairly well, but still feel somewhat uncomfortable when coaching sales people from Mexico. In fact, a recent meeting with a Mexican sales rep did not go well. You tried to motivate him but he just became very defensive and you?re not sure if he reacted that way because of the negative performance feedback or because you violated some cultural norm, or both. You spoke with another manager in Mexico who assured you that you were culturally sensitive in your feedback delivery. Which of the following would be MOST HELPFUL in continuing to develop your cross-cultural skills in delivering performance feedback?

Select: 1

	Differentiate between what you say and how you say it.
	Deliver performance feedback to sales reps in a written format.
	Determine whether you delivered the feedback with enough humility and deference.
	Increase your confidence through practice by coaching Mexican sales-reps and then seeking feedback on your approach.

Assuming no brokerage fees, calculate the amount of cash needed to retire Baldwin's 11.2S2021 bond early.

Select: 1

	$8,637,463
	-$633,126
	$8,004,337

As the leader of your newly formed 9-person team, one of your key concerns is that the team performs as a cohesive unit. Which of the following descriptions is most likely to indicate that your team is cohesive?

Select: 1

	Whenever tackling a new team task, members typically divide into the same 3 subgroups.
	Team members have no problem working independently or alone.
	There is very little conflict between team members.
	Team members prioritize the team?s goals over their own goals.

Because of the fast-paced nature of your team?s project, it has been necessary to make adjustments in ?real-time? to the way work is being done. Which of the following actions is least likely to help your team make these kinds of adjustments?

Select: 1

	Encourage teammates to help each other correct performance-related mistakes.
	Assign the responsibility for solving a performance issue to the person with the problem.
	Gather information that is needed to solve performance problems.
	Provide feedback to team members in order to improve performance.

Baldwin has negotiated a new labor contract for the next round that will affect the cost for their product Best. Labor costs will go from $1.80 to $2.30 per unit. In addition, their material costs have fallen from $6.82 to $5.82. Assume all period costs as reported on Baldwin's Income Statement remain the same. If Baldwin were to pass on half the new costs of labor and half the savings in materials to customers by adjusting the price of their product, how many units of product Best would need to be sold next round to break even on the product?

Select: 1

	826
	741
	851
	1,057

The Baldwin Company currently has the following balances on their balance sheet: Total Liabilities $134,752 Common Stock $52,224 Retained Earnings $40,599 Suppose next year the Baldwin Company generates $36,500 in net profit and pays $15,000 in dividends and total liabilities and common stock remain unchanged. What must their total assets be next year?

Select: 1

	$279,075
	$249,075
	$227,575
	$92,822

Of Chester Corporation?s products, which earned the lowest direct material as a percentage of its sales?

Select: 1

	City
	Creak
	Cat
	Cell

You are the IT manager for the Andrews Company. A large shipment of new computers has just arrived. You notice that the inventory is short one computer. The invoice, however, clearly states that all the computers ordered were shipped. You suspect that one of your employees (Bill) has something to do with the missing computer. Which of the following actions would be most effective in dealing with the missing computer?

Select: 1

	Call Bill into your office and ask him directly about the missing computer.
	Send a letter to the computer distributor to document in writing that there was a problem with the shipment.
	Ask another employee who is close friend of Bill?s to talk with him about the issue and to report back to you.
	Rule out other explanations such as an error by the computer distributor

You are a Director in the Andrews Corporation. Your boss called you to inform you that there is a proposed layoff in your department that would affect three of six of your employees if it takes place. Given the sensitivity of the issue, your boss asks you to keep this information absolutely confidential. Later that day, one of your employees (Shelia) who would be affected stops you in the hallway and says she?s heard rumors about a layoff, remarking, "I?m not going to be fired am I?" The layoff in fact does occur and you now have to deliver the bad news to your employees. It?s likely to send shockwaves through the organization and there will no doubt be considerable bad press associated with the layoff. With which of the following issues should you be most concerned when talking with Shelia?

Select: 1

	Ensuring that Shelia understands the process for how she was selected as one of the employees to be terminated.
	Making certain that she has a chance to air any negative feelings so she doesn?t feel a need to go the local newspaper.
	Clearly communicating that it?s not personal and that she has been a valuable employee.
	Making sure that Shelia understands the economic need for laying-off staff.

How much would it cost for Chester Corporation to repurchase all its outstanding shares if the price fell by 10%? Assume no brokerage fees.

Select: 1

	$181.4 million
	$78.4 million
	$87.1 million
	$163.2 million

Refer to the HR Report section of the Inquirer. Digby spends $823,675 on various HR initiatives. What percentage of this expenditure is dedicated to training its employees?

Select: 1

	74.7%
	30.5%
	66.1%
	33.9%