Suppose you work for the Human Resource department of a major hospital. The directors have charged you with creating a valid and reliable way to improve patient satisfaction. Your intervention must be theoretically and empirically supported; thus, you must conduct some research. If you are successful at improving satisfaction, you may get a big raise, so this is a very important project.

1.Identify the independent (IV) and dependent variables (DV) in this case. Note: there can be more than one answer, so please explain your response.

2. Identify different ways in which you can assess satisfaction using the different measurement scales discussed. Note: there are many possible answers, so please explain.

Nominal:

Ordinal:

Interval:

Ratio: