Susan, a Six Sigma Green Belt, is working on a project to reduce customer complaints related to slow response times for a tech support hotline. She collects data, identifies the critical-to-quality factors, and creates a process map. As part of her analysis, Susan conducts a cause-and-effect diagram (Ishikawa diagram) to determine potential root causes. Which step of the Six Sigma process is Susan currently engaged in? Question 7 options: Improve Control Analyze Define Measure