Susan, an experienced salesperson at a digital appliances company, has been asked to resolve one of her customer's complaints. Her customer had purchased a washing machine and dryer recently. The customer seems to be dissatisfied with the appliances. Which of the following should Susan do while addressing her customer's complaints? Multiple Choice . . . She should determine the facts related to the complaint. She should ignore the customer's complaints as the product has never received any negative feedback till date. She should accuse the customer of using the appliances incorrectly. She should offer a complete refund without inquiring too much about the complaint. She should diverge from the topic by talking about replacement products.