Susan volunteers for her state HIM association and heads the committee in charge of enlisting speakers on coding topics for the annual meeting. Her committee has lined up four speakers to deliver presentations. Three days before the event, the president of the state association calls Susan to say that one speaker has not submitted his presentation so handouts can be made. When Susan emails the speaker, she gets an out-of-office reply stating the speaker is on vacation and will respond upon his return. Susan calls the speaker to verify his participation at the meeting and learns the speaker will not return in time to present. He states he emailed about his unavailability six weeks ago. Susan is now in a panic since they are short one speaker for the day.

1. Identify the project management process that Susan failed to incorporate for this event.

2. As a member of the committee, take part in a brainstorming session where you develop at least three options for consideration to fill the now empty speaker slot.