Sw 16. When teams engage in their activities are focused on generating novel and useful ideas and solutions. a decision making b. creative behavior c. boundary spanning d. interpersonal processing 17. The highest level of information richness is achieved when messages are transmitted through a. phone calls. b. instant messages. c. handwritten letters. d. face-to-face channels. 18. -- involves a face-to-face mecting of team members in which cach offers as many ideas as possible about some focal problem or issue. a. Social loafing b. Groupthink c. Brainstorming d. Scout activity is the ability to influence the beluvior of others and to resist wanted influence 19. in return a Force b. Power c. Centrality d. Leadership 20. -power derives from a position of authority inside the organization and is sometimes referred to as "formal authority." a. Legitimate b. substitutable e diplomatic d. referent 21. Coercive power operates primarily on the principle of a. agreement breward. c. hope. d. fcar. 22 suggest that leaders are born, not made a. Leader-member exchange theories b. Ohio State studies of leadership c. Contingent theory of leadership d. Great person theories of leadership Page 4 of 10