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SWOT is a strategic planning tool that stands for strengths, weaknesses, opportunities, and threats. Consider ABC Company, Inc. If ABC's top management team identifies

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SWOT is a strategic planning tool that stands for strengths, weaknesses, opportunities, and threats. Consider ABC Company, Inc. If ABC's top management team identifies the issue of "poor customer service," in which category should they classify this issue? a) Weakness b) Strength c) Threat d) Opportunity

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