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Symbolic atonement: A. describes giving dissatisfied customers something extra to try to win them back. B. is a religious ceremony that has no application to

"Symbolic atonement":

A.

describes giving dissatisfied customers something extra to try to win them back.

B.

is a religious ceremony that has no application to customer service.

C.

is a good practice only for industries with high-value offerings.

D.

is mandatory in Canada by law.

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