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T. A cosmetics retailer prides itself on providing exceptional customer service, which it delivers by having all its knowledgeable and experienced sales staff complete mandatory

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T. A cosmetics retailer prides itself on providing exceptional customer service, which it delivers by having all its knowledgeable and experienced sales staff complete mandatory rounds of rigorous customer service training on a monthlyr basis. Identify the criteria from the VRIO framework which is most applicable to this scenario. [2 marks]

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