t Company sells medical supplies to hospitals, clinics, and doctors' offices. Customers place orders over the phone to the Bondstreet customer fulfillment center. Bondstreet uses an ERP system for all of its business processes.

The sales process starts when the custmers calls the Bonstreet fulfillment center and gives his name to the CSR. The CSR keys the customer name into the ERP system, and the system retrieves the customer record and displays that data on the sales order entry screen. The CSR examines the data on the screen to ensure that the correct record has been retrieved. If everything checks out, the CSR enters the computer compares the amount of the order to the available credit to ensurethat the purchase does not exceed the credit amount limit and allocates the inventory. After the order has been entered, the clerk saves the order, and the computer creates a sales order record, prints an picking ticket in the warehouse, and displays the sales order number to the CSR. The CSR reads the sales order number to the customer.

In the warehouse, clerks pick the goods from the shelf, record the quantity picked and the lot number on the picking ticket, and bring the goods and attached picking ticket to the shipping department. The shipping clerk scans the sales order number from the picking ticket, and the computer displays the orderon the screen. The shipping clerk then scans each item and saves the shipment data. The computer updates the sales order and inventory master data (for lot number and quantity shipped) and creates a record for billing (in the billing-due list data store). The computer also prints a packing slip on a printer in the shipping department that the shipping clerk attaches to the goods and gives the goods to the carrier for shipment to the customer.

A: Draw a systems flowchart.

B: Prepare a control matrix, including explnations of how each recommended existing control plan helps to accomplish - or would accomplish in the case of missing plans - each related control goal. Your choice of recommended control plans could come from Exhibit 10.1 (pp. 388-390) plus any additional technology-related control plans from Chapter 9 that are germane to your company's process. Assume that the effectivemess goals in Figure 10.13 (pp. 384-385) are appropriate for the operations process in the case assigned by your instructor.

C: Annotate the flowchart prepared in part (a) to indicate the points where the control plans are being applied (codes P-1, ...., P-n) or the points where they could be applied but are not (codes M-1, ..., M-n).