T, F. Performance measurement is the use of both quantitative and non-quantitative rubrics in gauging the performance of an organizational unit in relation to specific goals or outcomes.

T,F. Performance Measurement is complex because not all indices are definable and therefore are measurable.

T.F. Cost Center Manager is only accountable to controllable costs that have well-defined relationships between products or services of the organization.

T, F. Revenue Center Manager is solely responsible for the amount of revenue it generates irrespective of the costs incurred in generating such revenues.

T, F. A Profit Center Manager is responsible for meeting the target profit expected of the Center in magnitude and quality.

T, F. An Investment Center Manager is responsible for the quality and quantity of investment resources and the return on investment.

T, F. Economic Value Added is a measure of the bondholders wealth created by an investment center.

T, F. Economic Value Added is computed as: EVA After-Tax Operating Income Minus Cost of Capital in Dollars.

.Which of the following is not one of the Balance Scorecards major stakeholder groups?

a. Internal business processes

b. Learning and growth

c. Government

d. Financial

e. Customer

T, F. Transfer pricing is the cost of goods transferred from one division to the other within an organization for the purpose of measuring performance of both units.