T2.8a: Make Recommendations. Assuming, you have identified the following issues: a. unavailability of right skills - you are continuously advertising the call centre operator positions but couldn't attract the right talent. 40% of your current appointees do not possess the skills you really need. Most of them have no desire to attend training programs and/or learn. b. loyalty - most of the new employees tend to leave when they find a better opportunity, leading to high staff turnover. c. issues stated above are contributing towards decline in productivity and profitability. Conduct research on how to address identified issues and recommend practical solution(s)