Table 1: Company Excellent (4) Good (3 Fair (2) Po or (1 Financial Strength Manufacturing Range Research Facilities Geographical Locations Management Labor Relations T rade Relations KD KD Table 2: Service Poor (1) Good (3) KD Excellent (4) Fair (2) Deliveries on Time Handling of Problems Technical Assistance KD Table 3: Products Good (3) Fair (2) Poor (1) Excellent (4) KD Quality Price Packing KD KD Table 4: Sales Excellent (4) Good (3) Fair (2) Poor (1) Product knowledge Sales Calls Sales Service