TABLE 11-1 Key principles and actions for collaboration Principle Overarching goal Information Competence Authority Actions Define vision, mission, or strategy that encompasses and is larger than the individual parts and that drives unity and alignment. Create disciplined processes or in frastructure to share information, data, and insight across businesses. 0 Ensure that employees or partners have collaboration skills. 0 Move people across units, platform, and even strategic partners. Clarify decision rights and roles for platforms, cells, and allies. 0 Create cross-unit business teams, and give them authority to make decisions. Establish both financial and nonfinan cial incentives for collaboration. TABLE 11-2 The ABC's of overarching goals Criterion Aspirational Behavioral Customer focused Disciplined Energizing Future oriented Definition Defines a state that is a stretch, where desired outcome exceeds the resources at hand Focuses on people's day-to-day be- haviors in relation to the strategy Emphasizes value added to external stakeholders, particularly customers of the unit Woven into the fabric of the firm, e.g., hiring, training, resource allocation, compensation, decision making, technology Inspires and excites, creating emo- tional energy and passion for the goals Focuses on the future, creating a for ward-looking point of View