Tactical decisions are the job of:

a.

Any type of management

b.

Top Management

c.

Middle management

d.

Operational management

The cost of warranty repairs is an example of quality cost from the type of:

a.

External failure cost

b.

Appraisal cost

c.

Prevention cost

d.

Internal failure cost

The cost of warranty repairs would be classified as a(n):

a.

Internal failure cost

b.

Appraisal cost

c.

Prevention cost

d.

External failure cost