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Take a consumer position: What quality evidence will you want to see/feel when you visit a dental clinic, a haircut salon, or a car repair

Take a consumer position: What quality evidence will you want to see/feel when you visit a dental clinic, a haircut salon, or a car repair garage? 


Take a service provider position: What quality evidence will you provide to customers as a competitive advantage to compete with other service providers and achieve customer satisfaction?

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