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Take this scenario: You plan to use your 15 years of working in call center to launch a new call center on your own in

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Take this scenario: You plan to use your 15 years of working in call center to launch a new call center on your own in Romania to support your key client's new GPS product that was launched during early March 2011. Identify the components of customer service operational CRM that is pertinent to this scenario and the use of each component to support the customer for this product

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