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Tanya works for an automotive parts distributor. One of her established customers only purchases the least expensive tires. After building trust with this customer, as
Tanya works for an automotive parts distributor. One of her established customers only purchases the least expensive tires. After building trust with this customer, as part of her selling process, she makes an effort to sell more expensive winter tires to the customer. This is an example of ________.
A. suggestion selling
B. upselling
C. cross-selling
D. post-sale selling
E. full-line selling
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