Tardy Drama Queen" (Posted in Week 3 Folder)

Repond to the following CASE STUDY DISCUSSION QUESTIONS

1. Does Maslow's Hierarchy of Needs apply to this situation? If yes, how? If no, why not?

2. What are some of the motivational factors affecting Sally's and Rosetta's behaviors? In what ways, do each person's behaviors impact the other employees?

3. What is your assessment of Sally's conflict management style? What are your suggestions for Sally for dealing with this situation?

4. How would you describe Sally's leadership in terms of being a transactional or transformational leader? What are your suggestions for Sally in terms of her leadership style or approach in this situation?

5. How should Sally approach the situation with Rosetta's tardiness today? Should the request for transfer play a role in her decision? What should she do about that?

Case Study:

PUBH.5020 Organizational Behavior in Healthcare The Tardy Drama Queen By Karen McMillen Dielmann Eastside General (Eastside) is part of the Sun Valley Healthcare System. Eastside is one of Sun Valley's smaller, community-based hospitals located in a rural area of the Midwest. Sally Moreno, the Admissions Department supervisor, has worked for Eastside for 10 years, with her job as registrar in the small, but busy emergency department (ED). She appreciates the importance of her staff's roles in contributing to the financial health of the hospital. In addition, Sally's manager frequently reminds her that she needs to keep productivity high in the department in order to avoid layoffs in this poor economy. Sally feels a strong sense of responsibility to Eastside and the surrounding community. Eastside is the largest employer in the area and Sally grew up in this community. Many of her family members work for the hospital. Since the Admissions Department is a 24/7 operation, all staff need to work together as a team to ensure that there is adequate coverage in all areas of the department. One Admissions Department staff member, Rosetta Samuels, transferred in 18 months ago from the Dietary Department where she had worked for 2 years. About 9 months ago, Sally noticed that Rosetta began to have a tardiness problem. It was becoming worse, causing grumbling among her coworkers, who were tired of having to either stay late (from the night shift) to cover for her or having to deal with angry patients who are waiting to be admitted for services (from the day shift) when Rosetta was late for her 7 a.m. shift. Rosetta breezes into work 15-30 minutes late several times per month, complaining loudly and dramatizing the situation that led to her being late. Some of the reasons for her tardiness have been: Losing track of time when tidying up her apartment before leaving for work Taking too much time to pack her lunch, get dressed, or take a shower in the morning; she just can't seem to get out of the door on time Running out of gas on the way to work or having car problems, such as the car not starting in the rain Having trouble deciding what to wear to work Jennifer Driscol