Task 1: Consumer Protection Law - Case Studies for Review 1. Laura Scahill was excited to view a property in her sought-after neighbourhood but when she arrived at the viewing, the first thing she noticed was the driveway access to a large school adjacent to the property. Considering there was no mention of the school in either the text or photos on the Agency's website. Laura expressed her disappointment to the salesperson for wasting her time. After realising the photos had been photoshopped to remove the school signage and buildings, Laura followed up with a formal complaint. 2. Mrs Abernathy is an elderly customer purchasing an apartment in a unit title complex. She has limited savings and told the salesperson that she relies mostly on her retirement pension to support her living costs. During negotiations she was encouraged to increase her offer with the salesperson explaining that she would benefit from not having any ongoing maintenance costs to attend to. She was not advised about the Body Corporate Fees. Not long after moving in, Mrs Abernathy was invoiced for her first month's body corporate fees. She was shocked and concerned as she had not considered these costs in her ongoing budget