Task 1: Professional Development Session and Team Goal Planning

This task requires you to conduct a professional development session for your team.

Scenario

As the newly appointed manager of Serene Haven Bistro and Event Oasis, the year begins with a fresh opportunity to set and achieve meaningful goals with your team. In contrast to the previous Laissez-Faire leadership style, which resulted in communication barriers, decreased revenue, and non-compliance with organisational policies, you are tasked with adopting a more effective leadership approach. Your mission is to apply motivational theories to steer the Serene Haven Bistro towards the realisation of its organisational objectives.

The executive management team has entrusted you with the responsibility of formulating five (5) team goals that align closely with the overarching organisational goals. To start, your focus is on enhancing the caf and nurturing a harmonious relationship among its staff.

This is a roleplay task.

To complete the task, you must:

Read the above scenario and the provided company overview.

Conduct a Professional development session for your team in which you need to conduct a meeting with your team members in order to develop and communicate the short, medium and long-term plans of team in consistent with organisational goals.

During the meeting, you must:

Discuss and develop at least four (4) Short / Medium / Long-term plan/goals each of team and organisation in consultation with your team members in consistent with organisational goals.

Act as a positive role model in order to motivate and encourage your team members.

Use theTask 1 Team Plan Template.

CompletedTask 1 Team Plan Template.

Task 1 Create Team Plan Template

Short Term Goals (3-6 months)

Medium Term Goals (6-12 months)

Long Term Goals (12-24 months)

Task 2: Clarification of Expectations, Roles, and Responsibilities

This task requires you to communicate expectations, roles and responsibilities for the team members and encourage them to take responsibility for own work.

To complete the task, you must:

Based on the team plans that you have developed with the team members in Task 1, communicate expectations, roles and responsibilities for all team members and encourage them to take responsibility for own work.

UseTask 2 Email Templateto communicate with the team members.

CompletedTask 2 Email Template.

Task 2 Create Email Template

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Task 3: Sharing Information and Seeking Innovative Approaches

This task required you to share and seek information from the wider business environment by encouraging your teams and individuals and ask their suggestions in order to develop innovative approaches to work.

Scenario

You have received the following email from the owner.

Email from the Owner

Dear Manager,

I'm thrilled to share some exciting updates and initiatives with you all as we continue our journey at Serene Haven Bistro and Event Oasis. Our dedication to excellence and adaptability is paying off, and I'm proud to report that we've achieved some remarkable milestones.

First and foremost, I'm delighted to announce that Serene Haven has seen a substantial 10% increase in revenue compared to the previous year. This remarkable growth can be attributed to the surge in event bookings and the overwhelming positive feedback from our valued customers. Notably, our customer satisfaction scores have improved by 5%, underscoring the pivotal role our team has played in these successes.

In our commitment to providing a safe and enjoyable dining experience, we've updated our organisational policies and procedures. This includes the implementation of a new food safety protocol that emphasises rigorous hygiene practices and strict compliance with the latest health regulations.

Our recent social media campaign has significantly boosted our online presence. As we look ahead, I've set a target for our team to maintain and expand our social media following by 20% in the upcoming quarter. The objective is to reach a broader audience, which is likely to result in increased foot traffic. Our ultimate aim is to become the premier destination on the west coast, offering unparalleled experiences to our cherished customers by the end of next year. I cannot stress enough how vital it is for all our efforts to align with this long-term goal.

In the pursuit of efficiency and consistency in our kitchen, we're planning to invest in new kitchen equipment. The introduction of a state-of-the-art oven and grill system is on the horizon, promising significantly reduced cooking times and an enhanced consistency of menu items.

In line with our commitment to offering fresh and innovative dishes, we've made some changes to our menu to align with seasonal produce. Additionally, we've adjusted our service hours to cater to the growing demand for evening events, ensuring that our team is well-prepared to deliver exceptional service during these occasions.

Looking forward, we have some exciting technology updates in the pipeline, specifically the implementation of a reservation and customer feedback system. This will streamline our booking processes and gather valuable feedback to enhance the overall customer experience.

As part of our dedication to continuous learning and development, we're planning a series of customer service workshops to bolster interpersonal skills and equip the team with the tools to handle customer feedback effectively. Furthermore, a leadership development program is in the planning stages, aimed at fostering personal and professional growth within our organisation.

Thank you for your unwavering dedication and hard work. Together, we will continue to provide exceptional experiences to our customers and secure our place as the premier destination on the west coast.

Best Regards,

Owner

Serene Haven Bistro and Event Oasis.

You want to ensure that your team is well-informed and actively contributing to the innovative approaches needed to stay competitive and provide an excellent experience for customers. You decide to conduct a meeting with your staff to share important information and encourage your team to provide suggestions on how to adapt and innovate in response to the changing business landscape.

This is a roleplay task.

For this task, you must:

Read and understand the above scenario.

Conduct a meeting with the staff to share and seek information from the wider business environment by encouraging the teams and individuals and ask their suggestions in order to develop innovative approaches to work. You need to share the following information with your team:

- Organisation performance

o Share data on the business's recent performance, including revenue, customer feedback, and any notable achievements or challenges.

- Changes in organisational policies

o Communicate any recent changes or updates to organisational policies or procedures.

- Marketing information and targets

o Discuss marketing strategies, customer demographics, and any targets set for customer acquisition or retention.

- Overall organisational objectives

o Review the overarching goals and objectives of the organisation.

- Plans for new equipment

o Share information about any new equipment or technology upgrades planned for the business.

- Rationale for management decisions

o Explain the reasons behind recent management decisions, especially those affecting the team.

- Technology updates

o Provide information about recent technological advancements or updates relevant to the business.

- Training developments

o Discuss any training and development opportunities available to the team.

Observe the contribution of each team member in developing innovative approaches and reward the team members for their efforts and contribution.

CompletedRoleplay Task.

Task 4: Fostering a Supportive and Open Communication Environment

This task requires you to create a comfortable environment for the team where they will show their interest in meeting.

This is a Roleplay Task.

Scenario

A few days have passed since your team meeting where you discussed important updates and gathered innovative suggestions. While it was a productive session, you noticed that some of the team members may not be entirely at ease approaching you directly to share their valuable suggestions. You've recognised the importance of maintaining an environment of trust and open communication. To do this, you've decided to call for an informal after-hours meeting with your team. The goal is to ensure that everyone feels comfortable sharing their thoughts, feedback, and concerns.

To complete the task, you must:

Read the above scenario and conduct the meeting.

During the discussion, you are required to:

Act as a supportive leader who values the input and well-being of their team members.

Create an atmosphere of trust and openness. Encourage team members to speak freely and honestly about their thoughts, concerns, and suggestions. Let them know that their voices are heard and respected.

CompletedRoleplay Task

Task 5: Seeking Feedback and Implementing Changes

This task requires you to seek feedback from your team members in a professional manner and implement that changes within the bounds of organisational goals and policies.

Scenario

A few weeks have passed since your initial team meeting, and the team has been actively implementing the innovative approaches and ideas discussed. To maintain an open and collaborative atmosphere, you've decided to hold a follow-up meeting to seek feedback from your team members. Your goal is to collect their input on the implemented changes, whether they have been effective, and if any further adjustments are needed. This follow-up meeting is crucial in ensuring that the team's feedback is valued, and it provides an opportunity for them to influence the direction of the team's goals and policies.

During the meeting, you want to encourage team members to share their thoughts, concerns, and any suggestions they have for changes in goals and policies. It's important to emphasise that while their feedback is essential, any changes must still align with the overarching organisational goals and policies.

This is a roleplay task.

To complete task, you must:

Familiarise yourself with the provided scenario to understand the context of the task and recall the innovative approaches discussed and implemented in the previous meetings.

Create a welcoming and open environment for the team.

Emphasise the value of the team's feedback and their role in shaping the team's goals and policies.

Actively encourage the team members to share their thoughts, concerns, and suggestions.

Discuss the feasibility of viable suggestions for changes that align with organisational goals and policies with the team.

Ensure that any proposed changes are within the bounds of organisational guidelines and can be implemented without compromising the organisation's overall objectives.

Document the decisions made during the meeting in theTask 5 Meeting Minutes Template.

CompletedTask 5 Minutes Minutes Template

Task 5 meeting minute Template

Meeting minutes
Date:	Time:	Location:
Purpose of the meeting
Facilitator
Notetaker
Attendees Please sign beside your name after the meeting.
Name		Signature
Name		Signature
Name		Signature
Name		Signature
Name		Signature
Name		Signature
Name		Signature
Name		Signature
Name		Signature
Agenda Item 1 -
Discussion
Agenda Item 2 -
Discussion
Agenda Item 3 -
Discussion
Agenda Item 4 -
Discussion
Agenda Item 5 -
Discussion

Task 6: Delegation of Responsibilities

This task requires you to allocate and delegate tasks and responsibilities to your team members.

Scenario

You and your team have chosen to implement a promotional strategy that offers a lunch and coffee combo for $10, aiming to boost traffic from 11 am to 3 pm. Your goal is to achieve a 20% increase in customer visits during this time while ensuring that customer satisfaction remains high. To execute this plan successfully, you need to address the following aspects:

Determine which menu items will be part of the promotion.

Establish the specific timeframes for the promotion and its start date.

Define any conditions or terms associated with the deal.

Plan how you will market and advertise the promotion.

Create promotional materials to support the campaign.

This is a roleplay task.

To complete task, you must:

Read and understand the scenario above.

Send an email to the staff members delegating responsibility to each staff member usingTask 6 Email Template.

CompletedTask 6 Email Template.

Task 6 email template

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Task 7: Overcoming Delegation Barriers and Communication

This task requires you to seek feedback from team members about the delegated job roles and other aspects, identify barriers in delegation and implement processes to overcome the identified barriers.

Scenario A

A few days have passed since you delegated the tasks for the lunch promotion. You decided to seek feedback from team members about the delegated job roles. You received the following feedback from Lisa and Trent.

Lisa: I'm not very satisfied with the responsibilities delegated to me for the lunch promotion. While I understand the importance of the promotion, I feel like my regular front counter server duties are suffering, and the added responsibilities are affecting my ability to provide excellent customer service. Additionally, I found the instructions a bit confusing, and the support provided so far has been minimal. I would appreciate some adjustment in my role.

Trent: I'm not satisfied with my delegated responsibilities. I feel overwhelmed by the added tasks and don't think I have the necessary guidance to execute them effectively. The instructions were unclear, and I'm struggling to balance my regular front counter server duties with these additional responsibilities. More support and clarification are needed for me to perform well.

This is a roleplay task.

To complete task (Scenario A), you must:

Read and understand the scenario above.

Identify the barrier (from the scenario) and provide mentoring and coaching session to the two (2) team members.

Provide effective training and motivation to enhance their capabilities to achieve the optimum performances.

Teach the staff how they can multi-task when completing the following tasks:

- Working the counter

- Using the register

- Serving customers

- Bringing meals and beverages to the table

Scenario B

You were informed by the team working on promoting the campaign that they have not been allocated enough funds for the task they have been given. They require more funding to print flyers and for a large sign that will be placed on the major road in front of the bistro. They were only given a limited amount of money for promotion by head office.

This is a roleplay task.

To complete task(Scenario B), you must:

Read and understand the scenario above.

Identify the barrier (from the scenario) and communicate and consult with the management in order to overcome this barrier.

Scenario C

After your meeting with the management executive, you are given more funds for your team's promotional activities, but only enough for the street-facing signage - not for the flyers. You need to share this information with your team members.

Read and understand the scenario above.

UsingTask 7 Email Templatecommunicate the information to the team members.

Completed Roleplay Task (Scenario A)

Completed Roleplay Task (Scenario B)

CompletedTask 7 Email Template.

Task 7 email template

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Task 8: Overcoming Communication Barriers for Effective Teamwork

This task requires you to address and resolve communication barriers within a team to ensure effective collaboration and optimal performance.

Scenario

Three weeks have passed since the commencement of the $10 lunch and coffee promotion, and it has proven to be a resounding success, boosting patronage by 40%.

However, Jim, the bistro supervisor, has expressed concerns. He's observed that the kitchen staff, particularly the chefs, have been displaying impatience and frustration when asked about order preparation times by him and other team members.

The front counter and server team is actively striving to achieve faster service times, but they are facing challenges because the chefs are not cooperating. This lack of cooperation has resulted in customers experiencing delays in receiving their food, as the chefs are not effectively communicating with the rest of the team.

This is a roleplay task.

To complete task, you must:

Read and understand the scenario above.

Conduct a quick team meeting to set up and encourage open and supportive communication environment to reduce the communication barrier in team.

Encourage and motivate team by pledging recognition and rewards if they will achieve their optimum performance and goals.

Completed Roleplay Task.

Task 9: Recognition and Rewards

This task requires you to provide recognition and rewards for team achievements.

Scenario

It has been two months since the launch of the $10 lunch promotion. You are reviewing the customer numbers, total sales and customer feedback and the promotion has been an overwhelming success. The following goals have been met.

Increase customer sales and intake by 20%. (This is up to 40%.)

Improved service efficiency, as evidenced by an average customer survey rating of 4.5 out of 5 stars.

Reduced customer wait times significantly, with surveyed customers reporting wait times of less than one minute for service and 15 minutes for meals.

You are extremely pleased with the team. Particularly noteworthy is Jim's exceptional contribution in resolving conflicts and issues among team members, resulting in a highly cohesive and effective team.

You need to acknowledge the teams brilliant performance especially Jim's individual good performance.

To complete task, you must:

Read and understand the scenario above.

Write a report to the management using the space provided below, recognising the performance of the team and Jim in particular. The report must include:

-Title and Heading

-Executive Summary

-Team Performance

-Individual Contribution

-Recognition and Rewards Recommendations

-Conclusion

CompletedReport to Management

Report to Management

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