TASK 2 -Negotiate to Achieve agreed outcome -Scenario

In this task, you need to read the following scenario and answer all questions.

You are working as a manager in big retail environment. A customer walk in and have purchased $260 worth of products on 23rd December night and today is 20th February. The customer wants to return used products, which has passed the period of 30 days and in used conditions.

Customer is very angry and frustrated.

Q.1 Describe how you will start the conversation

Q.2 what canyou do to solve the problem

Q.3 What policy should you refer to in regard to the situation

Q.4 What equipment / tools will you need.