Task 3 - Evaluation report

Towards the end of the four service periods, provide the evaluation form you developed in task 1 to your colleagues and supervisor to complete.

When you have collected the completed forms, analyse the results and produce a report, covering the following:

An electronic summary of the overall performance of the business regarding customer service

Summary of the type of evaluation tool you developed and why you think this method of research selected was the most appropriate

Summary of the research methods listed below (If already documented above, do not repeat)

C` focus groups / formal interviews

Qualitative research

Quantitative research

Informal customer questioning

Questioning staff, supervisors and management during regular staff meetings