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Task 3: Part 1, Step 6 Expected the Unexpected template a. Three (3) communication techniques used to establish rapport and build trust b. Common barriers

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Task 3: Part 1, Step 6 Expected the Unexpected template a. Three (3) communication techniques used to establish rapport and build trust b. Common barriers c. Steps for problem solving d. Three (3) sources of specialist advice relevant to your industry Name: Web address: Summary: Strategy

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