Task 5:

The hospital IT team provides support to the organizations internal users via a helpdesk ticketing system. You are reviewing, assessing and diagnosing recent support tickets. Each ticket provides a description of the issue, and in some cases additional notes from the technical team.

Based on the information provided in the tickets, use the following options in each of the service tickets to select the appropriate diagnosis, adversary technique used and adversary tactic used.

Task 6:

The diagnosis of the open tickets reveal several social engineering attacks. What is the BEST prevention against these types of attacks?

? These are the 3 open tickets: I received a call from one of our senior doctor. Well, he said he was the head of neurosurgeon. He was angry that the printer was not working and threatened to fire me. He emailed me a file that needed to be printed. 1 opened it but there was no document. It's weird, every hour my application closes and my computer restarts. 1 received an email from the IT to install an application to update my security settings. I was asked to install the application ASAP as the hospital was under a major cyber threat. Now, when I try to open the hospital website I am unable to login even if I provide the correct credentials. Similarly. I am unable to login to my bank website. Several websites that is opening looks fake. What did you make me install? \begin{tabular}{l|l} \hline Tier1 support Notes & Found router DNS settings to be misconfigured with malicious entries. \\ \hline \end{tabular}