Task 5: Understanding Troubleshooting

Troubleshooting issues and problems is a significant part of managing and maintaining systems. Although many technical specialists approach troubleshooting from an intuitive perspective, which can be valuable, having a methodical approach to determining exactly what the problem is, who is affected, and how to resolve the issue is more appropriate to a corporate environment and can aide in efficiency and prioritization.

What steps a successful troubleshooting methodology should include?