Task, Annual Demand, and Job Titles Minutes Demand Receptionist PSR Initial patient call 7 14,345 100,408 22% defect after this point Mail paperwork 11,189 11,189 Call to remind NNP 11,189 22,378 40% reschedule call 4,476 8,952 28% no-show after this point Check in at clinic 8,056 16,112 Intake 20 8,056 161,120 74% insured; 26% case Reminder call 8,056 16,112 NN 40% reschedule call 3.222 6.444 30% of insured no-show; 47% of cash no-show Check in at clinic 2 5,283 10,566 Prep for surgery 10 5,283 Surgery, Cleanup, Record 20 5,283 (Staff surgeon 4,611; Connors 672 operations) Bandage, walk to waiting 5,283 W UI Room cleaning 5,283 PSR checks patient out 4 5,283 21,132 First (next-day) follow-up 10 5,283 Tuesday-Saturday room clean (809%) 4,226 Sunday room clean (2096) 1,057 3-week follow-up 4,174 21% no-show after first follow-up 3-week room clean 3 4,174 Total annual minutes task time/job title 26,678 347,735 Number workers by job title 1 4 Annual non-surgeon capacity (in minutes): 115,200 Annual surgeon capacity (in minutes): 100,800 Workforce Capacity Utilization: 23.2% 75.5% 2 Intake rooms capacity utilization: 70% 2 Examining rooms capacity utilization: 50% 3 Surgical rooms capacity utilization: 66%