Task b: Key Performance Indicators 14 From your completed job description, fill in the following table (Template 2) in regard to 8 key performance indicators that you will monitor and expect from the new retail Travel Consultant. Complete research on key performance indictors from notes on e-learning and make specific requirements for a Travel Consultant for ACA Travel Agency. OPERATIONAL ACTIVITY HOW MEASURED or TIMEFRAME / PERSON / JOB TITLE MONITORED WHEN Example; Provide customer Online customer Within 6 months Travel Consultant/ service to ensure that feedback to be Monitored by Manager returning customers reach 40 monitored and and Owner % of your clientele within the reported on a monthly year. basis to ensure that repeat customers hit 40% 1 2 3 4 5 6 7 8