TASK You are the director of the chain of shops "A". Your shops work very well: they carry out a plan for selling goods (sometimes even overpowering), there are no problems in the team, there are good reviews from suppliers and buyers. Only one of the shops constantly does not fulfill the tasks, there is a great turnover of personnel, sales volume is reduced, complaints about customer service are received. It is necessary to identify the main problems in the activities of the shop, to propose measures for their solution, as well as analyze and evaluate the consequences of these solutions. TASKS Choose five solutions from proposed and place them on a priority basis. Which of the ways of manage company employees you consider appropriate: to instruct or consult with subordinates how to solve a particular problem more effectively? Justify the answer. What are the benefits of informal management compared to directive? Alternative options to solve problems Solutions 1. Close the shop, and rent a room 2. To fire the chief manager and hire a young specialist 3. Transfer a more experienced manager from another store that belongs to you 4. Identify in the store the initiators of any suspicious activity and fire them 5. Ask a question about the state of discipline and attitude to work at the store at the general meeting 6. To improve the system of material and moral encouragement, to allocate an additional bonus fund 7. Take measures aimed at reorganizing the internal environment 8. Conduct a workshop about personnel management for the shop staff 9. Manage the shop manager for advanced training courses 10. Increase advertising costs for this shop 11. Enter cumulative discount cards for regular customers 12. Make a series of promotional items that can be purchased at this shop 13. Provide parking space for customer cars near the shop Evaluation