Taylor had a student loan that was in arrears. Collection of the loan had been transferred

from the original lender to Kneecap Collections Inc., a collection agency. When Kneecap

demanded payment, Taylor questioned the amount that was being claimed, which was

substantially larger than the amount of the original loan. Kneecap did not provide any

explanation and made a further demand for immediate payment. Taylor replied that he

would not pay unless he received a satisfactory explanation.

Kneecap's goons then started a campaign of harassment. They made violent threats

to Taylor, and repeatedly telephoned his employer, making various false statements about

Taylor. They told his employer that Taylor had defrauded them, that he had a court order

against them, and that he was secretly working part-time for a competitor firm. As a result,

even though Taylor denied all of these allegations, he was fired by his employer.

What remedies might Taylor have against Kneecap?