Teachers' Response: A leader's job is to ensure that the decisions they make will not adversely affect employees. This includes the employees' daily tasks. So, a leader is involved in healthcare policy development, process development, and protocols, which must be followed by everyone in the organization. These healthcare policies, processes, and protocols are developed to ensure consistency across the healthcare organization as well as to ensure everyone is on the same page.

With that in mind, each healthcare employee is responsible for their tasks just as a manager is responsible for their department. One area that I find lacking in the health system where I am employed is decisions that are made but not communicated to employees as to the "why".

Employees tend to follow policies and procedures more often if they understand why something has to be done.

Teacher Question: What do you think is the best way to communicate decisions as a leader in healthcare?