Teachers who expect a lot of interaction in class will often arrange student desks in a circle rather than having all students face the front of the room. This is a form of that tells students they are encouraged to talk to each other. In a meeting, how people are dressed and where they sit convey information about their roles. These are examples of communication based on erabrities A well-known management consultant, Patrick Lencioni, wrote Getting Naked, in which he advocates exposing one's vulneralities to clients. Doing so requires a communication style based on An empathetic listener, Juliet used to truly listen to her clients and understand what they were saying. In the process, she went beyond her initial impressions and used probing questions and reflecting responses to encourage clients to provide her with more information.