Team members, share your observations concerningMini- Case Problem #1 at p. 66 (p. 58, 11th ed.) of the textbook:

Norman seeks a licence to operate a taxi in a major city, and applies in writing to the City Taxi Commission. Two days later, he receives a letter in reply: "Dear Norman: Upon careful review of your application, your request for a licence is denied. Signed: Chair of Taxi Commission."

Advise Norman of his rights.