TechWork is a newly established maintenance company in UAE. They need to create a mobile application where customers can book their services through the app. The Management invited you, as a system analyst to describe their requirement. In your first meeting, the Manager indicated his need for an app where customers can click to select and book a service, then they can enter their location and details, in addition to customers ability to pick an available time slot to receive a maintenance staff. The management expects that the new system will reduce booking errors, will increase customer satisfaction and increase operational efficiency. They just put one condition that the system must be installed by December 1st (this meeting was in end of August). They expect a full report by end of September with a full detailed planning.

1. Economic feasibility (where the student can show Tangible cost (calculating Total cost) and Intangible Costs.

2. Economic Feasibility

   Using the fact-finding data, financial analysis tools can be applied to assess feasibility. The cost-benefit data will be an important factor for management to consider. Also, a cost estimate for the project development team will be built into the project management plan.

   answer questions such as the following :

   Estimate costs in people ( It staff and users), hardware and equipment, license and fees, formal/informal trainings

   Tangible /Intangible costs :

   Tangible costs: can be measured in dirhams as a value like software cost, training costs, licenses fees , consulting expenses .

   Intangible costs : not measured like low employee morale, decline in customer satisfaction, reputation