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Telco Corporation is reporting the following data: Current order fill rate = 8 0 % Number of orders per year = 5 5 , 0

Telco Corporation is reporting the following data:
Current order fill rate =80%
Number of orders per year =55,000
Percentage of unfilled orders backordered =70%
Percentage of unfilled orders cancelled =27%
Percentage of lost customers =3%
Backorder costs per order =$65
Lost pretax profit per cancelled order =$1,650
Estimated cost of lost customer =$15,000
Task Part B
Answer the following questions:
What is the cost of a stockout (i.e., lost cash flow) to the seller at the 80
percent order fill service level? Explain how you determined the cost, including
the total cost of backorders, total cost of lost sales, and total cost of lost
customers.
What is the cost of a stockout (i.e., lost cash flow) to the seller at the 90
percent order fill service level? Explain how you determined the cost, including
the total cost of backorders, total cost of lost sales, and total cost of lost
customers.
If the seller invested $5 million to produce this increased service level (from
80% to 90), would the investment be justified financially? In order words,
would the company be losing less money at the 90% service level than the 5
million dollar investment?
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