tem $1$ Requirements Determination $($this activity relates to Week $8)$:

$$ You need to read Case $1$ and record the requirements in the template that we have provided for you

$($available on Canvas; please see the teaching material in week $8).$

$$ Each requirement should be concise $($usually between two to five words$)$ and should start with a verb $($e$.$g$.$search

purchase history$,$pay online$,$provide$...).$

$$ In each row of the table, you need to mention whether a requirement is essential or desirable. An essential

requirement is a requirement that is necessary for achieving the goal of using the system. On the other hand, it is

possible to achieve the goal of using the system effectively without a desirable requirement $($in other words, not

including desirable requirement$/$functionality is not going to affect how effectively the system works$),$ but it would

be good$/$preferable to have it implemented.

$$ To answer this question well, watch the lecture recordings, prepare the first draft of your answer before attending

your tutorial, show it to your tutor during the tutorial to receive feedback and ask your questions.

Item $2($a$)$ FMC Diagram $($this activity relates to Week $8)$:

$$ Please use the template that we have provided for you $($available on Canvas; please see the teaching material

in week $8).$ Using the template is highly important.

$$ This item is standalone and not based on either Case $1$ or Case $2.$ The shapes $($agents$,$ storage, arrows, etc.$)$

and their labels need to be based on $$these five requirements only$$: personalise level of service access;

personalise level of service support; edit user profile; use a chatbot $($to receive personalised service support,

personalised information about product,...$)$; and track orders. You should not consider any other requirement for

drawing this FMC diagram.

$$ Consider these external service providers for your FMC diagram: credit card institutions, PayPal, parcel delivery,

and a software vendor who provides additional technical support.

$$ You can use Draw.io$,$ Signavio, Lucidchart, or any other software that you prefer. For this diagram, Signavio is

the most suitable software. Please see the $$software$$ section in this document.

$$ To answer this question well, you need to: $($a$)$ watch the lecture recordings $($or at least review the lecture slides$)$

and pay special attention to the part that is about determining a suitable label for an agent or storage shape, $($b$)$

prepare the first draft of your answer before attending your tutorial, $($c$)$ show it to your tutor during the tutorial to

receive feedback and to improve it$.$

Item $3($a$)$ Use Case Diagram $($this activity relates to Week $9)$:

$$ For this item, you need to read the part of Case $1$ that is about requirements related to B$2$C customers and draw

a use case diagram $$only$$ for these requirements: $$choose type of user$,$personalise level of service access$,$

$$personalise level of service support$,$search for a product$,$ and $$track orders$.$

$$ There is no specific template for drawing a use case diagram. A relevant use case diagram is only based on the

requirements above.

$$ All use cases should be in one use case diagram. Consider $$Purchase online$$ as the start point $($as the starting

use case$)$ in your diagram. Each of the above five use cases becomes a branch of $$Purchase online$$ and may

have sub$-$branches. Pay attention to $$and$$ and $$or$$ words in the requirements in Case $1,$ as they indicate the

need to use $$includes$$ and$/$or $$extends$.$

$$ You do not need to draw any subject boundary for drawing this use case diagram.

$$ Each use case should start with a verb and should be between one to five words $($usually$,2-3$ words$).$

$$ To draw the diagram, you can use Draw.io$,$ Signavio, Lucidchart, or any other software that you prefer. Please

see the $$software$$ section in this document.

Do not Copy. Do not Distribute. All teaching and assessment content and documents are copyright protected.

$6$

$$ To answer this question well, watch the lecture recordings $($or at least review the lecture slides$),$ prepare the first

draft of your answer before attending your tutorial, show it to your tutor during the tutorial to receive feedback

and to improve it$.$

Item $4($a$)$ Class Diagram $($this activity relates to Week $10)$:

$$ You need to use the template that we have provided for you $($available on Canvas; please see the teaching

material in week $10).$ Using the template is highly important.

$$ You need to identify the most suitable attributes and operations$/$methods for the specified classes by yourself.

$$ Mention multiplicity for the association relationships.

$$ You do not need to name$/$label the relationships.

$$ Attributes should be $$nouns$.$ Operations$/$methods should be $$verbs$.$

$$ The attributes that you write for the parent $($super$)$ class should be general, so that they $$generally$$ cover the

attributes of each child class. The attributes and methods$/$operations that you write for each child class should

describe the class clearly $($i$.$e$.$ the