TEMOC Stores Inc. On her first day, Gibson was sitting at her desk, and looking out the window and said to herself, "where do I start?".

1)Executive summary- brief summary of the case

2)Issues - Identify five issues/symptoms

3)Problem statement - short statement summarizing the primary problem(s) of the case; to be a series of well-constructed sentences

4)Decision criteria- Clearly define the criteria that provides the basis for evaluation

5)Analysis of Alternatives - three alternatives; strengths and weaknesses

6)Recommendation - describe the preferred option and provide a justification for the solution you choose

7)Implementation/action plan- briefly discuss what short, medium and long-term action steps you would take