Template 3 -Recordkeeping policy and procedures Purpose Briefly explain the purpose of this policy Scope Briefly explain which people or departments of Innovative Widgets this policy applies to Recordkeeping process/es Write any processes that support this policy. Write processes in steps where possible, e.g. step 1: greet the customer; step 2 ask the customer what you can help them with, etc. 1. 2. 3. 4