Terry has worked at a respite home for people with disabilities for three years. It is his first night working with Lin, a new resident who has autism spectrum disorder and a history of aggressive behaviour towards others. Terry's co-worker on the shift is Fatima, who is newly qualified in the field.

During the shift, Lin becomes agitated. Her behaviour escalates quickly, and she becomes aggressive and begins to throw objects around the room. Fatima is taken aback by the behaviour and freezes. Terry, who is also in the room, guides Fatima to a safe place before attempting to de-escalate the situation. The de-escalation techniques Terry employs are effective, Lin calms down, and with Terry's support, is able to resume her night-time routine. The situation is resolved.

Terry completes an incident report and calls his supervisor, Tamara.

The following day, Tamara follows up on the incident. She soon realises that Fatima is still very upset by the experience as she did not expect it and was very frightened. Tamara suggests a debriefing session. She explains the procedure and potential benefits to Fatima. Fatima says she would like to have a debriefing session and asks if Terry can come too.

1.

List seven key discussion points Tamara should cover in the debriefing session.

2:

Outline five debriefing techniques Tamara should use in the session.

3>

What information may have helped Terry and Fatima understand the type plus the scale of the risk when supporting Lin in the respite facility?

4.

In the debriefing session, Fatima tells Tamara she feels inadequate compared to Terry, who was able to defuse the situation. She also says she feels on edge and is worried about the possibilities of future violence. Tamara is concerned Fatima is not coping well and feels she might benefit from some professional counselling. Identify an appropriate counselling service in your location that Tamara could refer Fatima to, and explain what benefit would be gained from this?

5.

Terry feels like he would benefit from another debriefing session. Tamara suggests that he uses the organisation's Employee Assistance Program (EAP) and also suggests he can speak to another staff member who has had a similar experience. What can these two support options offer Terry?

6.

If Fatima did not want to work with Terry after the incident, what dispute resolution process should be employed by Tamara to handle the dispute?