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Test Content Q1. (10 Points) Define the meaning of worker efficiency. Q2. (10 Points) What are some of the factors that distinguish services from products?

Test Content Q1. (10 Points) Define the meaning of worker efficiency. Q2. (10 Points) What are some of the factors that distinguish services from products? Q3. (15 Points) What are the differences between office knowledge workers and office support personnel? Q4. (15 Points) What are the six steps of the systematic approach in methods engineering

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