Textbook Case:

Now you have a new crisis to confront. Your hospital received an unannounced visit from a CMS (Centers for Medicare and Medicaid Services) surveyor following a serious patient safety complaint. Your hospital is well-known both regionally and nationally for quality and safety, but the complaint threatens the hospital's CMS enrollment, accreditation and reputation. Your hospital has an interim, novice quality director who was required to respond to the visit. The surveyor determined that a violation did occur, and the hospital was given 60 days to resolve the issue or lose its Medicare funding.

In 500+words, identify the risk to the organization from the violation of patient safety and how the crisis could affect the mission, vision and values of the organization. Explains how to investigate this matter and react to any deficiencies in care. Details a hospital risk management information system to provide tools for documenting incidents, tracking risk, reporting trends and explain the moral, ethical and legal imperatives in these actions. Develops a plan for addressing patient and family grievances and how to resolve them. Explains how the hospital has addressed all these areas in a communication plan to the CMS surveyor so the organization does not lose CMS funding after the 60 days has expired.